Reach University takes very seriously complaints and concerns regarding the institution. If you have a complaint regarding Reach University, you may present your complaint to:
The Dean of Students for your respective program
These contacts will provide you with an explanation of the campus process for addressing your particular complaint(s) and answer any questions you may have to assure you a fair process. If you believe that your complaint warrants further attention after exhausting all the steps outlined in the writing given to you by the Dean of Students, you may contact:
The Western Association of Schools and Colleges (WASC) if your complaint is about the institution’s compliance with academic program quality and accrediting standards. WASC is the academic accrediting body for Reach University.
If you believe that your complaint continues to warrant further consideration after exhausting the review of either WASC or the investigative team representing Reach University, you may submit a complaint to the Attorney General of the State of California by filing a complaint form with the Public Inquiry Unit of the California State Department of Justice at:
- Public Inquiry Unit: 916-322-3360; 800-952-5225; fax: 916-323-5341, or
- Online form to submit a complaint to the Attorney General of California
The Attorney General’s Office will review the process through which the campus attempted to resolve your complaint. If the process complies with the written outline, the Attorney General’s Office will, for the purposes of state oversight, consider the matter closed. If the Attorney General determines that the process through which the campus attempted to resolve your complaint did not comply with its published process, the Attorney General may request reconsideration by Reach University. The Attorney General’s Office also has oversight of Reach University as authorized through the “Supervision of Trustees and Fundraisers for Charitable Purposes Act” [Cal. Gov’t Code § 12598], which provides public means to submit complaints regarding non-profit colleges and universities that abuse their status under the Internal Revenue Code of 1986 (23 U.S.C. §501(c)(3). The California Attorney General is given broad powers to undertake law enforcement investigations and legal actions to protect the public interest under Cal. Gov’t Code § 12598.
Nothing in this disclosure limits any right that you may have to seek civil or criminal legal action to resolve your complaints. Reach University has provided this disclosure to you in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b). If anything in this disclosure is out of date, please notify the Dean of Students.
Pursuant to Section 600.9 of Title 34 of the Code of Federal Regulations and in accord with California Education Code Agreement 94878.9, an individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at:
Address: 2535 Capitol Oaks Drive, Suite 400
Sacramento CA 95833
Telephone: 916-431-6924
FAX: 916-26-1897
Website: Bureau for Private Postsecondary Education