What if I have concerns about my accommodations?
Learn about Reach University’s process for addressing disability accommodation concerns, including how to appeal decisions and contact relevant offices for support and assistance.
Reach University prohibits discrimination on the basis of disability. The Office of Candidate Accessibility and Wellness strives to provide equal access and reasonable, appropriate assistance, and services to qualified candidates with disabilities. The appeal process is designed to address disagreements, denials, or grievances regarding services, accommodations, or modifications to university academic practices or requirements.
The steps outlined below are intended to help candidates get their concerns addressed in an appropriate and timely manner.
Manager of Accessibility and Wellness (ADA/Section 504 Coordinator) – Candidates should present and discuss their concern/question regarding the written decision of their accommodation request to the Manager of Accessibility and Wellness. The Accessibility and Wellness office recommends that the candidate email this staff member as soon as possible to schedule a virtual meeting to discuss any concerns or questions they may have. This conversation may start a new interactive process in an attempt to determine what reasonable accommodation addresses the disability-related barriers a candidate identifies. The Manager will consult with the candidate, the Accessibility and Wellness Team, and any other relevant stakeholders or entities in order to address the candidate’s concerns. If the candidate still has questions or concerns regarding the determination made regarding their accommodation request, they should proceed to the following step.
Senior Vice President, Candidate Affairs – The candidate must email a written appeal to the Senior Vice President, Candidate Affairs within 15 business days detailing the questions and concerns the candidate still has after completing step one. The Senior Vice President, Candidate Affairs will review the candidate’s written appeal, which includes having a meeting with the candidate, and will respond in writing within 15 business days following receipt of the written appeal. The decision of the Senior Vice President, Candidate Affairs is final.
Individuals may also contact the U.S. Department of Education’s Office for Civil Rights with questions about disability accommodations. (Please note that inquiries to OCR alone are not sufficient to allow appropriate responsive action by Reach University. To ensure your concern is appropriately addressed under this Policy, please follow the process described herein).
Office of Civil Rights (OCR)
U.S. Department of Education
Office for Civil Rights
Lyndon Baines Johnson Department of Education Bldg
400 Maryland Avenue, SW
Washington, DC 20202-1100
Telephone: 800-421-3481
Fax: 202-453-6012; TDD: 800-877-8339
Email: OCR@ed.gov
Website: https://www.ed.gov/about/ed-offices/ocr
Contact information for the OCR enforcement office serving your state can be found here: https://ocrcas.ed.gov/contact-ocr. Information about how to file a complaint can be found here: https://www.ed.gov/laws-and-policy/civil-rights-laws/file-complaint.
Retaliation against any persons filing a complaint is prohibited under state and federal law.
For complaints related to employees and contractors, contact:
People Operations
Joanna LaBounty, Vice President of People Operations
jlabounty@reach.edu